A high-end PC-Based queue system that is designed
for corporate / hospital use of up to 20 departments.
It comes with powerful queue features including
priority calling, sent out SMS on queue notification
and web-based real-time queue status monitoring
which helps the management to identify the
peak hours, plan for corrective actions, hence
improving the overall Key Performance Index
(KPI). The system provide plentiful of accurate
and meaningful statistical & graphical
reports, it is a network ready system and
one can access to all the system features
by plugging it to your network.
Call customer by pressing the keypad,
then start serving customer. Upon
finish serving, press on the keypad
again to end the transaction. Repeat
the process to call the next customer
(The calling number will automatically
increment by 1).
Repeat calling your customer if he/she does
not respond or unaware of the process. Try
to practice this a few times before proceed
to next number. Unlimited times of recall
Calling customer by pressing a number
from keypad. This is particularly
useful if you would like your customer
to jump queue. However random call
can only be perform on the number
that has been generated by ticket
Allows customer calling in a jump
queue manner. Able to serve up to
6 different services at the same time
at a particular counter with each
service having different priority
level. If all services are having
the same priority level, calling order
will be based on First Come First
Allows counter staff to discard the
current calling number when customer
fail to turn up at the counter for
any reason. This will result in a
more accurate reporting data as the
serving time for this ticket number
will not be counted in the average
serving time for the staff.
Customers or patients are allowed to leave
the waiting area after registration process
to go anywhere they prefer and an SMS will
be sent to their mobile phone when their
turn is near. This feature is particularly
necessary for hospital as patients tend
to wait more than 1 hour.
Helps to inform counter staff that
new customer is coming in looking
for the service.This is to ensure
your staffs do not to misstake care
Remind counter staff to speed up service
to meet target serving time. This
proactive measurement helps your staffs
to reduce serving time hence providing
a better customer service. Comes with
snooze and disable features.
Remind counter staff when the waiting
time is too long for the customer
who has not been served.
The system support 2 types of transfer.
Service transfer and Counter transfer
User can choose to store the current serving
number in the system and recall it later.
This is particularly useful in a hospital
where patient are required to take x-ray
test while being diagnose by a doctor.
Queue Monitoring & Reports
Displaying latest queue status of your service
center including total customer waiting
currently, elapsed waiting time, staff name
on each counter, their average serving time
on any computer that is connected to the
network. A list of useful reports is available
to enhance your customer service.
Every counter/room in the system can
serve more than one service where each
service is associated with dedicated
priority level. The priority levels
available are from 0 to 10 (larger
number denotes higher priority and 0
disable the service). Service with higher
priority will be called first while first
come first serve basis is applied when
services with same priority level.